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CLAIM FORMS

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GENERAL / PRODUCTION

LETTER OF AUTHORITY

 

LETTER OF APPOINTMENT

 

PERSONAL INSURANCE - QUESTIONNAIRE

 

PERSONAL INSURANCE -INVENTORY

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Complaints Resolution Policy

In the interest of our clients, we have implemented a formal complaints policy. This policy ensures that any complaint that you may have will be dealt with fairly and speedily and by competent staff.

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Given the complexity of the financial services environment, we must point out that we will only be in a position to accept responsibility for such complaints as pertain directly to our service to you. In all other matters, we will endeavour to facilitate complaints that you may have by directing them to the most appropriate facility. In the event of a complaint not being handled to your satisfaction by this office, then you will have recourse to the Ombud or such other recourse as may be advised by your attorney.

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Should you require a copy of the complaints policy and procedure click on either of the documents below or request a copy from our offices. In this regard, please contact

 

C/O : The Key Individual -  Phillip Wiggett
Tel: +27 11 760 2124
E-mail: admin@ngenious.co.za
or Postal address: P O Box 2239, Jukskei Park, 2153.

Download Ngenious Business Solutions (Pty) Ltd  - Complaints Resolution Manual by clicking here

 

If you are dissatisfied with the outcome of your complaint, you may lodge a complaint with the Ombudsman for Financial Services Provider (FAIS Ombud).

The FAIS Ombud may be contacted at the following address:

P O Box 74571, Lynwood Ridge, 0040
Tel: +27 12 470 9080/+27 12 762 5000
Fax: +27 12 348 3447/+27 86 764 1422
E-mail: info@faisombud.co.za

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Conflict of Interest Management Policy

Ngenious Business Solutions (Pty) Ltd (“Ngenious”) is an authorized Financial Services Provider (“FSP”) in terms of Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS”). As required by FAIS, as set out in Board Notice 58 of 2010, Ngenious must implement and maintain a Conflict of Interest Management Policy.

 

Coupled with this requirement, Ngenious is committed to providing financial services to clients, with integrity, honesty, transparency and in a manner that always put our client’s interests first.

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A copy of this policy can be requested from our office by contacting the abovementioned individual.

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Download Ngenious Business Solutions (Pty) Ltd  - Conflict of Interest Management Policy by clicking here

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LEGAL STUFF
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Promotion of Access to Informaton Policy

Under the Promotion of Access to Information Act 2000 ("PAIA"), private companies are required to grant access to records they hold if those records are required by the requestor to exercise or protect any legal right the requestor enjoys under the law. Ngenious Business Solutions (Pty) Ltd  have published a manual as required by s51 of PAIA.

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Download Ngenious Business Solutions (Pty) Ltd  - PAIA manual by clicking here

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Privacy Statement

Ngenious Business Solutions (Pty) Ltd (“Ngenious”), is committed to integrity in our dealings with our clients, employees and service partners (“customers”). This commitment extends to personal information about our customers that we might possess or acquire. We strive to protect the personal information under our control and take certain precautions to help maintain the security and accuracy of that data.

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This Privacy Statement applies to all Ngenious affiliates and subsidiaries. If you have questions or concerns regarding this statement, you should contact Ngenious using the contact information included at the end of this statement.

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In addition to the information you provide, Ngenious may collect information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. This information may be stored in internal systems, such as sales management applications. These systems permit Ngenious employees to access and process such data solely for the purposes of customer fulfillment, business administration, business reporting, statistical analysis and marketing of Ngenious products and services.

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Ngenious may also collect information during your visit to an Ngenious website through cookies. Ngenious uses cookies to help it compile aggregate statistics about usage of its websites. This information is used to improve content and personalize your user experience. However, by modifying your Internet browser preferences, you have the ability to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that, if you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies.

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Ngenious may also provide links to websites that are external to Ngenious. These websites are not operated or controlled by Ngenious, and Ngenious is not responsible for the privacy practices or the content of such external websites.

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Ngenious may disclose the personal information among its affiliated businesses and with third-party service providers acting on Ngenious’s behalf. However, Ngenious will not sell, rent or lease your personal information. Due to the nature of services provided by Ngenious, the personal information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country.

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Individuals may have certain rights of access to personal information held by Ngenious and to have such data corrected where incorrect.

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We value your opinions. If you have comments or questions about our privacy statement, please send them to admin@ngenious.co.za This e-mail address is being protected from spambots. You need JavaScript enabled to view it or write to us at the following address:

 

Compliance Department                              

By Email : Key Individual

Phillip Wiggett

P O Box 2239                                                     
Jukskei Park, 2153                                            admin@ngenious.co.za

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Download Ngenious Business Solutions (Pty) Ltd  - Protection of Privacy of Information (POPI)  Policy by clicking here

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Privacy Notice

Download Ngenious Business Solutions (Pty) Ltd  - Privacy Notice by clicking here

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Ngenious Legal Notice

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Content

Ngenious makes no representations about the suitability of the content of this site for any purpose. All content is provided "as is" without any warranty of any kind.

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Ngenious does not make any warranty of any kind, express of implied, with respect to the contents of this site. Ngenious will not be liable to anyone with respect to any damages, loss or claim whatsoever in connection with access to or use of the contents of this site.

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In no event shall Ngenious be liable for any special, indirect, exemplary or consequential damages or any damages whatsoever and or loss of data and or income arising out of or in connection with the use copying or display of the content of this site.

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Ngenious believes the content to be accurate, complete and current, however there may be inadvertent technical or factual inaccuracies and typographical errors. Ngenious does not warrant that the information is accurate or complete or current. It is your responsibility to verify any information before relying on it. Ngenious may make changes at any time and from time to time in the products and/or services described herein, however, Ngenious makes no commitment to update the information and expressly disclaims liability for errors or omissions in it.

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Links to Other Sites

Some of the sites listed herein are not under the control of Ngenious. Accordingly Ngenious makes no representations whatsoever concerning the content of those sites. The fact that Ngenious has provided a link to a site is not an endorsement, authorization, sponsorship or affiliation by Ngenious with respect to such site, its owners or its providers. Ngenious is providing these links only as a convenience to you.

 

Ngenious has not tested any information, software or products found on these sites and therefore cannot make any representations whatsoever with respect thereto. There are risks in using any information, software or products found on the Internet, Ngenious cautions you to make sure that you completely understand these risks before retrieving, using, relying upon or purchasing anything via the Internet.

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Ngenious Website Terms of Use

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PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE OR MICROSITE

 

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What's in these terms?

These are the rules that apply to this website and/or microsite (the Site).

 

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By using the Site, you accept these terms

By using the Site, you confirm that you accept these terms of use and that you agree to comply with them.

 

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Who we are and how to contact us

The Site is operated by or on behalf of Ngenious Business Solutions (Pty) Ltd (we, us, our, Ngenious). We are a licensed financial services provider in terms of the Financial Advisory and Intermediary Services (FAIS) Act 2002, with FSP #46891.

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To contact us, please email admin@ngenious.co.za, or call us on +27 11 760 2124.

 

We may :

  • AMEND amend these terms from time to time. Please check these terms to ensure you understand the terms that apply at that time.

  • UPDATE and change the Site from time to time to reflect changes to our products, our users' needs and our business priorities.

  • SUSPEND the site.  The site e is made available free of charge. We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons.

  • TRANSFER our rights and obligations under these terms to another organisation.

  • DISABLE any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or for any other reason.

 

You  :

  • ARE RESPONSIBLE for ensuring that all persons who access the Site through your internet connection are aware of these terms of use and all other applicable terms and conditions, and that they accept and comply with them.

  • MUST KEEP any account details used to log in safe

 

If you choose, or you are provided with or required to use, a username, password or any other

piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

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  • ACCEPT full responsibility for all activities that occur under any access details (e.g. your user name and password), and you accept full responsibility for sharing your user name and password.

  • AGREE in using the site to keep any account details used to log in (including your username and password) confidential, and not allow other people to use these details – any use of your account details will be regarded as if you were the person using such information;

  • AGREE further :

    • not to interfere with the functionality or proper working of the Site;

  • not to introduce any viruses, worm, logic bomb, Trojan, wares, potentially unwanted program (PUP), or other malicious software into the service;

  • not to use the Site in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, nor act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Site;

  • not to infringe intellectual property rights of any person in relation to your use of the Site;

  • not to transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Site;

  • not to use the Site in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

  • not to collect or harvest any information or data from any service or our systems or attempt to decipher any transmissions to or from the servers running any service.

  • In order for us to provide our services on this Site, you will be required to provide certain information throughout the online process. You warrant:

  • your identity (that is, you are who you say you are), and that you can prove your identity should we require you to do so;

  • that all information you provide at any time to us using this Site, in writing, or to Aon, will in all respects be current, complete, and accurate, and that you will update such information if it changes; and

  • that you will provide to us all material and relevant facts required by us as may be appropriate to any dealings you have with us. If you do not provide the information, or provide information that is incorrect, we may, at our choice, cancel any agreement or transaction arising from your dealings with us.

 

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Do not rely on information on the Site as advice

The content or information displayed on our Site or any third party website which may be accessed through links provided on the Site is not intended as advice but merely as information. Before making any decision or taking any action based on any information displayed on the Site or any such third party website that may affect your finances or business, it is recommended that you first obtain appropriate professional advice. We encourage you to contact us directly should you require such advice.

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Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.

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We are not responsible for websites we link to where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of, or responsibility for, those linked websites or information you may obtain from them.

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We have no control over the contents of those sites or resources.

 

 

Loss or Damage suffered by you through the use of the Site

  • We will not be liable for any loss or damage that you may suffer as a result of the use of the Site, save and except where the exclusion of such loss or damage is not permitted by law.

  • You are responsible for all claims relating to or arising from your use of the Site, and agree to fully indemnify Ngenious should any such claims arise.

  • If you use this Site for any personal financial, commercial or business purposes, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

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Viruses – Responsibility

We do not guarantee that the Site will be secure or free viruses and or bugs. We are not responsible for any loss or damage suffered caused directly or indirectly by viruses, spamware or bugs.

You are responsible for configuring your information technology, computer programs and platforms to access the Site. You should use your own virus protection software.

 

 

Phishing and Spoofing

Please note Ngenious will NOT send any unsolicited e-mails.  If you do receive and unsolicited email from Ngenious that requests you to provide personal confidential information (such as your credit card number, username, or password), or that asks you to verify or confirm your Ngenious information by clicking on a link, it is most likely that the e-mail was sent by a "phisher" or "spoofer."

 

Ngenious will never ask for this type of information in an e-mail, and we strongly recommend that you do not respond to these e-mails and that you do not click on the link. Responding to “phishing” places you and your personal information at risk.

 

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South African Law Applies

These terms of use, their subject matter and their formation, are governed by South African law. You and we both agree that the courts of South Africa will have exclusive jurisdiction to resolve any dispute.

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